Refund policy

Return & Exchange Policy

We offer exchanges only within 14 days of delivery. We do not provide refunds.

To be eligible for an exchange, items must be unworn, unwashed, with original tags attached, and returned in their original packaging. Proof of purchase is required.

To request an exchange, please email us at dearirenesupport@gmail.com with your order details. Once your request is approved, we will provide instructions on how to return your item.

Items sent back without prior approval will not be accepted.

Exchange Process
Once your return is received and inspected, we will issue store credit or process an exchange for a different size, color, or item of equal value. If you choose a higher-priced item, you will be responsible for paying the difference.

Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 5 days of delivery so we can resolve the issue promptly.

Non-Exchangeable Items
We do not accept exchanges on:

• Sale items
• Gift cards
• Personalized or custom items

Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.